PinProp Support

We're here to help

Operated by Stellium Connection Pte Ltd


Contact Us

For any questions, technical issues, feedback, or account-related requests, please reach out to our support team:

๐Ÿ“ง Email Support

support@stelliummobile.com

Response time: within 1 business day

Email Support

Frequently Asked Questions

How do I create an account?

Download PinProp from the App Store or Google Play, tap "Register", enter your name, email, and password, then agree to the Terms of Use. You'll receive a welcome email confirming your account.

How do I list a property?

To list properties on PinProp, you'll need an active agent subscription. Go to the Subscriptions tab, choose a plan (Basic, Professional, or Enterprise), and complete payment. Once your subscription is active, tap the "+" button on the Listings tab to create a new property.

How do I subscribe or manage my subscription?

Open the app and go to the Subscriptions tab. You can subscribe, upgrade, or cancel from there. Apple/Google-managed subscriptions can also be managed from your device's Settings โ†’ Subscriptions.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password". Enter your registered email and you'll receive a secure reset link that's valid for 60 minutes.

How do I delete my account?

You can request account deletion directly in the app: Profile โ†’ Settings โ†’ Delete Account. All your personal data, properties, and associated media files will be removed within 30 days. Alternatively, email us at support@stelliummobile.com with the subject "Delete My Account".

How do I report a problem or bug?

Email support@stelliummobile.com with details of what happened, which device you were using, and (if possible) a screenshot. We investigate all reports within 1 business day.

Where can I read the Terms of Use and Privacy Policy?

Both are linked from within the app (Profile โ†’ Legal) or directly here:

Business & Enterprise Inquiries

For agency onboarding, custom branding, or bulk licensing, please contact business@cfchu.com.